3rd Line IT Support Engineer

30th April 2024
Whiteley, United Kingdom
Job Type
£34,000 - £40,000


But I’m a really good 2nd line engineer – can’t I try and fix these 3rd line issues?

But I want to progress!

What you need is a company willing…. no, urging! … you to do more, learn more, and to progress your career.


This Whiteley based IT Service Provider has proven experience in developing its staff, paying for and giving time to staff to complete certifications and offering career progression into new roles across the business. They’ll work with you to improve your experience and give you exposure to work on delivery IT projects for their customers.


3rd Line IT Support Engineer

£34,000 - £40,000 basic

Whiteley Office


Your New Challenge

As an experienced 2nd line / 3rd line support engineer, you will be one of the most senior engineers on the busy service desk, providing IT support and ad hoc project delivery both remotely and onsite to their valued clients.

This is a fantastic opportunity for an established 2nd line / 3rd line support engineer, to be given the platform needed to progress your career and get more involved in project delivery.

You’ll be supporting and delivering a range of IT solutions to a range of clients across Office 365, Azure, Intune, SharePoint, Windows Server, Hyper-V/VMWare, and networking technologies.


The Business:

With over 15 years under their belt, these guys know what they are doing and are experts within their fields.

This growing IT Managed Service Provider isn’t slowing down anytime soon. As they become more established, and well known across the South Coast, the business continues to grow, opening the door to many more internal opportunities.

Internal progression is key to the business, so as it continues to grow, and their client base expands, the doors are opened to a range of career progression opportunities, and naturally salary increases.

If you are a social butterfly, who loves to work as a team, and enjoy the occasional office banter, then this role is for you.

You’ll enjoy coming into the office every day, with convenient on-site parking, and a modern office, to help you rewind at lunch and after a long busy day in the office.


About You:

First and foremost, you should be an experienced 2nd line / 3rd line support engineer (or a blend of the two!), ideally from an MSP background.

You should have some experience supporting Microsoft Technologies:

  • Microsoft 365 & Office 365
  • Azure AD, Intune, SharePoint
  • Windows 7 -10
  • Server 2008 – 2016
  • AD
  • HyperV / VMware
  • Networking – routing, switching, DNS, DHCP
  • Desktop technologies

Don’t worry if you don’t tick all the boxes, full training and support will be provided to help with along your journey.


What next?

For an informal chat, please call Kate Amos on 07596 _ 233 _ 048 or email kate . amos @ Mexasolutions . com. Don’t worry if your CV isn’t up to date, we can deal with that later.

Alternatively, if you do have an up to date CV, please click apply - I look forward to reviewing your application.

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