2nd Line Support Engineer

18th September 2023
Havant, United Kingdom
Job Type
£26000 - £32000 per annum




Bold statement? Don't believe us?


An employee-first business, who focus on quality and being consultative with their customers. They have an incredibly low staff turnover, their employees are guided through their careers with upskilling, paid for certifications, learning & development.


They are able to demonstrate career development of their staff.


Why don't you apply and see for yourself.

This IT Managed Service Provider has proven experience in developing its staff and offering career progression into new roles across the business.

2nd Line Support Engineer

£26,000 - £32,000 basic

Havant - hybrid working - 3 days a week in the office

Your Challenge

Working as part of a small but growing technical services team of 13 technical staff, you'll be responsible for providing 2nd line support on the busy service desk.

Whilst this role is predominantly working on the service desk, you'll have the chance to get stuck in with small ad hoc projects, change requests, builds and breakfixes. No two days are the same.

What's next for you within the company? How does progression to the 3rd line infrastructure team sound? Or managerial? This MSP will help and support you on your journey.

The Business:

With 20 years experience under their belt, these guys know what they are doing.

They have also just obtained two big international standards too: ISO 27001 and ISO 20000. They have big plans and want you to join their journey as they continue to expand.

From your interview, to your first day in the office, these guys will roll out the red carpet.

Working within a small, but ambitious company with low staff turnover, dedicated training time to help support and develop your career, and internal progression, so as it continues to grow, and their client base expands, the doors are opened to a range of career progression opportunities, and naturally salary increases.

A very social environment, with daily office breakfasts, and dress down Fridays, they guys really know how to kick back and relax after a hard week in the office.

About You:

First and foremost, you should be an experienced 2nd line engineer.

You have some experience with the following technologies:

  • Windows Server
  • M365
  • Azure
  • Active Directory
  • Networking technologies - routing, switching, firewalls, VPNs
  • VMWare
  • Hyper-V

Experience working with another Managed Service Provided (MSP) is preferred, but not essential.

You must have a Full UK driving licence.

What next?

For an informal chat, please call Shannen Pomfrett on 07547 672 055 or email Shannen . Pomfrett @ Mexasolutions . com. Don't worry if your CV isn't up to date, we can deal with that later.

Alternatively, if you do have an up to date CV, please click apply and I will look forward to reviewing your application.

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