Description
1st Line Service Desk Analyst – Be the calm voice when things go wrong.
£27,000 - £32,000 | Basingstoke (Hybrid – 3 days onsite)
You’re the person people want to speak to when something isn’t working.
Not because you have all the answers instantly, but because you listen, you care, and you know how to get things moving in the right direction.
This is a great opportunity to join an internal IT team where 1st line support isn’t about rushing tickets out of the door. It’s about delivering a solid experience for users and building strong foundations in a modern Microsoft 365 environment.
What’s in it for you?
- Salary: £27,000 - £32,000
- Location: Basingstoke (hybrid – 3 days onsite, 2 from home)
- Role type: Internal IT support, no external customers
- Tech: Microsoft 365, Windows devices, modern workplace tools
- Support: Work as part of a collaborative IT team with clear escalation paths
- Progression: Plenty of opportunity to learn, grow, and step into more technical areas over time
What you’ll be doing
- Acting as the first point of contact for IT support queries
- Exposure to 2nd line support on lower priority tickets to help improve your knowledge and progress your career
- Logging, troubleshooting, and resolving day-to-day issues across a Microsoft 365 environment
- Supporting users with laptops, desktops, applications, and connectivity issues
- Escalating more complex problems when needed with clear notes and ownership
- Helping set up devices for new starters and replacements
- Keeping ticket records and documentation tidy and up to date
- Working closely with the wider IT team during changes, upgrades, and rollouts
- Spotting patterns and suggesting small improvements to how support is delivered
What you’ll bring
- Experience in a 1st line / service desk role (or similar IT support environment)
- Confidence supporting users across Microsoft 365 and Windows
- A calm, friendly approach when dealing with non-technical users
- Good organisation skills and the ability to prioritise your workload
- A genuine interest in IT and a desire to keep learning
- Someone who takes ownership and sees issues through to resolution
This role is ideal if you want a solid, well-supported 1st line position where you’re trusted, developed, and encouraged to progress, not just stuck resetting passwords all day.
Interested?
Send your CV to bob.bath@mexasolutions.com and let’s have a confidential chat.
