1st/2nd Line Support Engineer

Published
9th July 2024
Location
Fareham, United Kingdom
Job Type
Salary
£24k - £30k
Reference
34641
Start Date
ASAP

Description

1st Line / 2nd Line Support Engineer

Location: Fareham, Hampshire
Salary: £24,000 - £30,000 per annum
Start Date: ASAP
Employer: Growing Managed Service Provider

Are you a budding IT professional with a knack for solving technical issues? Do you enjoy providing exceptional support and working with cutting-edge technology? If so, we have a great opportunity for you!

About the Role:

We are looking for a 1st Line / 2nd Line Support Engineer to join our vibrant IT Service Provider. In this role, you will support the service desk and assist the project teams, helping to manage escalations and alleviate pressure. This is a fantastic opportunity to develop your skills and contribute to various projects as they arise.

Key Responsibilities:

  • Provide high-quality 2nd line support to users.
  • Assist and support junior 1st line engineers.
  • Address and resolve technical issues promptly.
  • Participate in the delivery of ad hoc projects.
  • Support Office 365 / Microsoft 365 and Azure.
  • Manage Windows Server domain environments, Windows 10, and Office 365.
  • Handle basic networking topology, DNS, and DHCP.
  • Work across the wider M365 suite, including Intune and SharePoint.

Ideal Candidate:

  • Experienced 1st line support
  • Some experience in 2nd line support.
  • Strong communication and problem-solving skills.
  • Experience supporting Office 365 / Microsoft 365 and Azure.
  • Familiarity with Windows Server domain environments, Windows 10, and Office 365.
  • Basic understanding of networking topology, DNS, and DHCP.
  • Exposure to Intune and SharePoint is a plus.
  • Previous experience in an IT Service Provider is desirable but not essential.

Why Join?

This IT Service Provider is known for its collaborative culture and dedication to employee growth. We invest in our team, offering support for training and certifications. You will have the chance to work with the latest technologies and advance your career within the support and project delivery teams.

How to Apply:

If you are interested in this position, please forward your CV to bob.bath@mexasolutions.com.

Eligibility:

To be considered for this role, you must be eligible to live and work in the UK.

Apply
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