Description
Solutions Consultant - Contact Centre
£80,000 – £85,000
London (hybrid working)
Your new role..
This is your chance to take on a senior technical role shaping enterprise contact centre solutions for some of the UK’s biggest clients.
You’ll be hands-on with the design, deployment and integration of customer engagement platforms such as NICE CXone, Genesys, Avaya and Cisco – combining deep telephony expertise with modern IVR, queue management and CRM integration.
As a senior figure in the team, you’ll act as a technical authority, mentor junior engineers, and be the go-to escalation point for complex issues – while still staying close to delivery. It’s a role where your expertise will have a direct impact on customer experience and business outcomes.
The organisation..
You’ll be joining a leading technology consultancy with a strong presence in enterprise customer engagement and collaboration solutions. They work across highly regulated industries, designing and delivering complex contact centre environments.
With a collaborative culture, you’ll be supported by technical peers, project managers and client stakeholders – but still have the freedom to take ownership of your solutions from discovery through to delivery.
What you’ll bring..
You’ve got a strong background in Telecoms / VoIP engineering and have already delivered multiple contact centre implementations. You’re confident working across design, integration and support, and able to communicate effectively with both technical and business audiences.
- Strong telecoms/VoIP skills.
- Worked with Contact centre environments.
- Experience with NICE CXone, Genesys, Avaya, or Cisco contact centre platforms.
- Strong SIP, PSTN, SBCs, and IP telephony knowledge.
- CRM and enterprise system integrations via APIs/web services.
What’s next..
Don’t worry if your CV isn’t fully polished – let’s have a chat.
Click apply or send your CV to: simon.bath@mexasolutions.com where I’ll review every application personally. No AI in my process.
