Description
1st Line Support Analyst
£25,000 - £30,000 | Fareham, Hampshire | MSP Environment
You’re the first line of defence when tech goes wrong and you love being the one who gets things back on track.
You’ve got a solid base of IT knowledge, a calm approach, and a genuine interest in helping people. Now you’re ready to build your skills in a fast-paced service desk, supporting external customers and working with a wide range of technologies.
This is your opportunity to join a well-established Managed Service Provider in Fareham, delivering front-line IT support to a growing customer base. It's the kind of place where you’re encouraged to learn, trusted to take ownership, and supported to grow.
What’s in it for you?
- Salary: £25,000 - £30,000
- Location: Fareham (office-based full time for collaboration and learning)
- Experience: Support a wide range of external customers with varied tech environments
- Tech Exposure: Microsoft 365, Windows Server, desktops, cloud apps, and more
- Progression: Clear path into 2nd line and project support as you grow your knowledge
- Team Culture: Friendly, collaborative, and focused on doing things properly
What you’ll be doing:
- Acting as the first point of contact for incoming IT support requests via phone and email
- Troubleshooting and resolving 1st line issues across Microsoft 365, Office apps, Windows, and user accounts
- Escalating more complex issues to 2nd line when needed and learning from them along the way
- Logging and updating tickets in the helpdesk system with clarity and accuracy
- Providing excellent customer service and keeping users informed every step of the way
- Supporting the onboarding of new users and basic admin tasks like password resets, licence assignments, and more
What you’ll bring to the table:
- Some commercial experience in an IT support role (or relevant IT training/certifications)
- A basic understanding of Microsoft 365, Office apps, and Windows OS
- Great communication skills, confident, friendly, and clear
- A methodical approach to troubleshooting and a real willingness to learn
- Bonus points if you’ve worked in an MSP or multi-customer environment
- Even more bonus points if you know your way around Windows Server
This is a great step for your IT career perfect if you’re looking to learn fast, work hard, and build your skills in a proper support environment, with clear progression routes into 2nd line and 3rd line support.
Ready to kickstart your IT journey?
Send your CV to bob.bath@mexasolutions.com and let’s have a chat.
