Balancing Tech and Humanity: Why IT Still Needs a Human Touch

A seesaw with a human icon on one end and an icon representing technology on the other. With the Mexa logo at the top and two coloursplash images either side.
Posted 6 months ago

We live in a digital age, where innovations and technological breakthroughs are the order of the day. It might seem that hard, technical skills are the only currency, but although these skills are still important, there is something else that’s gradually changing the IT landscape.

The tech world now, more than ever, is recognising the value of soft skills. The ability to communicate, collaborate, and problem-solve. These skills are the driving force behind not just successful projects, but the long-term health of IT as an industry.

Traditional IT Landscape

Traditionally, IT has been about hard technical skills – the ability to code, manage networks, analyse data, and understand complex algorithms. These skills are still important – they form the bedrock under which all IT is built – but it’s not enough to purely rely on these skills alone.

The Evolution of the Tech Industry

In the past few decades, a lot has changed within the tech industry. No longer are the IT departments an afterthought, or the development teams hidden away. IT is at the heart of almost every aspect of modern life, from healthcare to entertainment.

For IT professionals today, they are no longer working in silos; they collaborate across departments and with non-technical individuals. They communicate with clients, vendors, and often the end-users of products. This is now a world where ‘soft’ issues such as understanding user needs, providing exceptional customer support, and explaining technical concepts to non-techies have become increasingly vital.

The Rise of Soft Skills

Now that the IT industry is in almost every part of our lives, it means it’s no longer exclusive to just the highly technically minded. This shift has led to a demand for soft skills including:

  • Effective Communication: the ability to explain complex technical concepts in simple, understandable terms. Tech professionals need to convey ideas clearly to clients, managers, and other team members. This makes sure that everyone is on the same page and creates more productive collaborations.

  • Empathy and Collaboration: as tech professionals interact with colleagues from various backgrounds, empathy and teamwork are key. These soft skills allow them to understand different perspectives, overcome disagreements, and create an inclusive working environment.

  • Problem Solving: the IT landscape is full of challenges, from troubleshooting technical issues to managing project timelines. The ability to problem solve and adapt is necessary for these complexities.

  • Client-Centred Approach: with IT services often delivered directly to end-users, a client-centered approach is essential. The ability to empathise with clients, understand their needs, and provide outstanding customer support is what sets tech professionals apart.

  • Leadership and Management: for tech professionals who want to move into leadership, soft skills including negotiation and conflict resolution are key. These skills help managers guide teams and make strategic decisions.

The Future of IT: A Balancing Act

The future of IT needs a blend of both technical and soft skills – and it’s a balancing act to get this right. Having strong technical knowledge is still vital, but the ability to pair that expertise with soft skills is what will set professionals apart. The need for these soft skills is a response to a world where technology influences every aspect of our lives.

The future of IT professionals isn’t purely technical or solely human. It’s a dynamic, evolving blend of the two. Soft skills are no longer a “nice-to-have” but something all companies are looking for. The individuals who understand the art of balancing tech with humanity are the ones who will thrive. As AI advances and more automation is put in place, the need for humanity within IT will become even greater.

If you’re an IT professional keen to explore what the market has on offer, take a look at our jobs page, or get in touch with us today for a confidential chat:

Phone: 02036420454


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