Service Desk Analyst

Ready to be the first line of defence for IT issues? 💻🔧

Do you thrive on solving problems and providing excellent customer support? We’re looking for a 1st Line Support Analyst to join an ambitious IT Managed Service Provider based in Portsmouth. If you love troubleshooting and have a passion for technology, this could be the perfect role for you!

What’s in it for you?

• Salary: £26,000 per annum + 15% on shift allowance – OTE of £30,000 per annum
• Location: Portsmouth – Office based 5 days a week, covering a 24/7 rota
• Growth: Be part of a company that values development and continuous learning.
• Impact: Play a key role in ensuring customer satisfaction by resolving IT issues swiftly and efficiently.

What you’ll do:

• Be the first point of contact for all reported IT issues, ensuring prompt and effective troubleshooting.
• Manage and triage tickets, escalating to the appropriate teams when needed.
• Provide technical support for desktops, laptops, and common software applications.
• Support Microsoft 365 environments, including Exchange, SharePoint, and OneDrive.
• Troubleshoot basic networking issues, including DNS, Wi-Fi, and VPNs.
• Maintain communication with customers throughout the resolution process, ensuring a smooth and efficient service.

What we’re looking for:

• Experience: You’ve worked in an IT support role, managing tickets and providing end-user support.
• Tech-Savvy: Confident supporting Microsoft 365 and troubleshooting basic network issues.
• Problem-Solver: You can think on your feet and find solutions quickly, even under pressure.
• Communication: Strong verbal and written skills to explain technical issues in a clear, friendly manner.
• Team Player: You enjoy collaborating and sharing knowledge to help the team succeed.

Why this role?

This isn’t just about resolving IT issues — it’s about being a key part of a team that delivers excellent customer service. If you're looking for a role where you can grow, develop, and make a real impact, we’d love to hear from you.

Ready to join a company that invests in your future? Send your CV to kate.amos@mexasolutions.com and let’s chat about how you can make a difference!