Banner Default Image

IT Support Analyst - 1st Line/2nd Line

Back to job search

IT Support Analyst - 1st Line/2nd Line

  • Location:


  • Sector:

    Infrastructure & Support

  • Job type:


  • Salary:

    £23000 - £28000 per annum

  • Contact:

    Bob Bath

  • Contact email:

  • Job ref:


  • Startdate:


IT Support Analyst, to help with 1st line & 2nd line support technical issues in a fast-paced environment, is required for a leading organisation, based in the Portsmouth / Havant area, paying from £23,000 - £28,000.

Flexible working opportunities - circa 3 days / week

IT Support Analyst

Based in Havant / Portsmouth area - Hampshire

Flexible working - 3 days / week

Start ASAP

Working for a leading organisation

£23,000 - £28,000

Working on the IT Support Desk / Service Desk of a leading organisation, the IT Support Analyst will be responsible for a variety of 1st line & 2nd line support queries encompassing Active Directory/O365 account / password resets / group policies etc., Windows Server, networking (light touch DNS, DHCP), Microsoft Office suite and hardware support for the entire organisation. This will include flexibility to work from home for 2 days/week after a 1 month "bedding in" period.

The client can look at either a highly experienced 1st Line Support Analyst, someone with a blended 1st line & 2nd line support background, or an experienced 2nd line support who is happy to work in a blended 1st line & 2nd line support role.

Required Skills:

- 1st line / 2nd line support experience

- Good experience supporting users in a Service Desk / Desktop support environment

- Good experience of Windows Server, Active Directory, Office 365 and "light touch" networking elements - DHCP, DNS

- Excellent communication & stakeholder management experience

This position would suit a Service Desk Analyst / IT Support Analyst / Support Engineer / Helpdesk Engineer / Service Desk Engineer / Helpdesk Analyst / IT Technician / Systems Administrator, who has good experience across 1st line / 2nd line support.

This IT Support Analyst position is looking to start ASAP, will be based in the Havant/Portsmouth area with flexible working options, paying from £23,000 - £28,000 depending upon background and experience.

If you are interested in applying for this position then please forward your CV to bob . bath @ mexasolutions . com

To be considered for this role, you must be eligible to live and work in the UK.