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Head of Service Operations - MSP / IT Consultancy

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Head of Service Operations - MSP / IT Consultancy

  • Location:

    Fareham

  • Sector:

    Infrastructure & Support

  • Job type:

    Permanent

  • Salary:

    £60000 - £100000 per annum

  • Contact:

    Bob Bath

  • Contact email:

    bob.bath@mexasolutions.com

  • Job ref:

    33854_1628520052

Head of Service Operations is required for a growing and dynamic IT consultancy & Managed Service Provider based in Whiteley, Hampshire, paying from £60,000 - £100,000, depending upon background and experience.

Head of Service Operations

Based in Whiteley, Hampshire + flexible working

Working for a growing Managed Service Provider + IT Consultancy

£60,000 - £100,000

THE ROLE:

This is a fantastic opportunity for an experienced Service Operations Manager / Head of Service Operations to join an established Managed Service Provider / IT consultancy who are continuing to grow. They have a growing team of experts to provide professional IT managed support, professional services and consultancy services to their customer base. This organisation uses the latest and greatest technology across on-prem and cloud services - Windows Server, networking, virtualisation, Cloud - O365 and Azure.

The Head of Service Operations / Service Operations Manager will be responsible for the strategic growth and direction of the service management operations function which will also have close connections with the professional services, service delivery and customer experience.

The wide salary range of £60,000 - £100,000 is actually because the client could potentially look at hiring two individuals for this role, depending upon skill set, seniority and depth of experience, whereby the responsibilities could be split across different technical areas.

EXPERIENCE:

For this Service Operations Manager / Head of Service Operations role, you will have:

  • Excellent experience gained within a Managed Service Provider / IT consultancy
  • Strong experience of leading Managed Services + Service Operations teams
  • Good experience of consultancy / professional services, service delivery and customer experience
  • Good background across Windows Server, Office 365, networking & virtualisation and Windows 10 technologies
  • Ideally good experience of Azure
  • Fantastic customer service and communication skills
  • Strong customer & stakeholder engagement skills

This position would suit a Head of Service Operations / Service Operations Manager / Service Manager / Operations Director / Operations Manager / Head of Service Management, with previous experience within a Managed IT Service Provider / Consultancy environment.

BENEFITS:

A competitive salary ranging from £60,000 - £100,000 is available for the right candidate, depending upon background, level and experience. This role will be Whiteley based with flexible working if required - circa 2 days/week in the office.

This Head of Service Operations / Service Operations Manager role is a live and signed off vacancy.

Mexa Solutions are an approved supplier for this organisation and benefit from a tier one supplier status.

Please more information on this, or a further exploratory conversation, please contact Bob Bath on 07825 _ 408 _ 332 or bob . bath@ mexasolutions . com