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Digital Account Mangaer

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Digital Account Mangaer

  • Location:

    Southampton

  • Sector:

    Digital & Web

  • Job type:

    Permanent

  • Salary:

    £25000 - £35000 per annum

  • Contact:

    Louise Helyer

  • Contact email:

    louise.helyer@mexasolutions.com

  • Job ref:

    246040_1657712618

Digital agencies - they can be a mixed bag!

Some clients' accounts are juicy and exciting to work on, but others are not so much.

Well this agency is different - because they ONLY deal with exciting clients in the attractions industry.

If you love theme parks, zoos, historic sites, museums etc etc and you are passionate about Web development - then this is the place for you!

As a client account manager, you will be a key contact for these business, ensuring they are happy and continuously finding opportunities to upsell more services, added support and retainers.

You will work with a technical team and account managers to support the delivery of websites and applications, on time and within budget and create positive results.

Our agency works in a very flexible and autonomous environment, where individuals are trusted to work independently.

A perfect opportunity for an enthusiastic account manager, to work on exciting accounts and be part of a growing business.

Key responsibilities:

  • Day-to-day client management, managing objectives, prioritising tasks and resolving immediate issues.
  • Recognise new business opportunities and ensure updates are managed on time and within budget
  • Create accurate estimates to clients that are discussed with the technical team and on agreed scope
  • Managing the QA/checks process on all tasks and efficiently dealing with issues
  • Lead progress meetings with our key client retainers
  • Continuously develop and evolve the retainer process as needed

Required skills:

  • Excellent digital knowledge of websites and applications
  • Experience managing a client's website, acting as an account manager
  • Ideally working Agency experience
  • Confident, presenting ideas to clients and working under pressure
  • Act on initiative and make sensible judgements with strong attention to detail
  • Knowledge of digital marketing and website systems, ie CMS

Please feel free to give me a call or email with an up-to-date CV and we can discuss the role in more detail.

Louise Helyer