3rd Line Support Analyst

1st August 2023
Job Type
£30000 - £40000 per annum


Overworked? Undervalued?

How about working with a company trialing a 4-day working week?

A company where you can work remotely for most of the time?

And a growing company. We've placed 15+ staff with them and watched them grow to their current size of just over 20+ in just a few years.

They look after their staff and their staff value how they support their career development with training and development, paying for certifications.

They'd even consider a highly experienced 2nd Line Support Engineer who's ready to step up into 3rd line support.

If you're stuck waiting for advancement in your career then this 3rd Line Support Engineer position may be the next step in career that you are looking for.


3rd Line Support Analyst

WFH – 1 day/month in the office near Chichester + local client site visits.

£30k - £40k basic


Your new challenge

You will be one of the most senior engineers out of a growing team of over 20 people. You will be the go-to person, the know-it-all of this MSPs service desk.

Your main responsibility will be to deal with the high priority and tickets escalated from the 1st and 2nd line team.

You will also be given the chance to get stuck into a variety of projects, and work effectively to ensure successful project delivery.

What's next for you? How does management or specialisation sounds? Because this MSP will help you every step of the way.


About you?

First and foremost, you should be an experienced 2nd/3rd line engineer.

It would be great if you had experience with some of the following technologies:

  • Active Directory
  • O365
  • Azure
  • Azure AD
  • Windows Server
  • VMware/Hyper-V
  • Networking

MSP experience is beneficial but not a requirement.


What next?

You probably want to know more about the business, their products, their plans and their history.

For an informal chat, please call Shannen Pomfrett on 07547 672 055 or email Shannen . Pomfrett @ Mexasolutions . com. Don't worry if your CV isn't up to date, we can deal with that later.

Alternatively, if you do have an up-to-date CV, please click apply and I will look forward to reviewing your application.

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