2nd Line Support Technician

Published
2nd October 2023
Location
Chichester, United Kingdom
Job Type
Salary
£26000 - £31000 per annum
Reference
34058_1696249034

Description

Do you want to work for a company that offers a 9 day fortnight?

 

A company where you can work from home for most of the time?

And a growing company. We've placed 15+ staff with them and watched them grow to their current size of just over 20+ in just a few years.

They look after their staff and their staff value how they support their career development with training and development, paying for certifications.

If you're stuck waiting for advancement in your career then this 2nd Line support Technician position may be the next step in career that you are looking for.

2nd Line Support Technician

9 day fortnight

WFH + 2 days/week in the office near Chichester

£26k - £31k basic

Your New Challenge

Working as part of a small but growing technical services team of 14 technical staff, you'll be responsible for providing 2nd line support on the busy service desk.

Your main responsibility will be to deal with tickets raised from the 1st time team, and escalate to the 3rd line team if required.

Whilst your role is predominantly working on the service desk, there will be the opportunity for you to get involved in some projects. You'll spend 80% of your time on BAU support as well as 20% on projects too.

What's next for you within the company? How does progression to the 3rd line infrastructure team sound? Or managerial? This MSP will help and support you on your journey.

The Business

Working for a rapidly expanding IT service provider, this is a fantastic opportunity for an experienced 2nd line engineer.

A progressive, and employee first organisation, offering a 9 day working fortnight and hybrid working. Who wouldn't want every other Friday off?

They look after their staff and their staff value how they support their career development with training and development, paying for certifications.

About You?

First and foremost, you should be an experienced 2nd line engineer.

It would be great if you had experience with some of the following technologies:

  • Active Directory
  • O365
  • Windows Server
  • VMware/Hyper-V
  • Networking

MSP experience is beneficial but not a requirement.

What next?

For an informal chat, please call Shannen Pomfrett on 07547 672 055 or email Shannen . Pomfrett @ Mexasolutions . com. Don't worry if your CV isn't up to date, we can deal with that later.

Alternatively, if you do have an up to date CV, please click apply and I will look forward to reviewing your application.

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