2nd Line Support Engineer

13th June 2023
Fareham, United Kingdom
Job Type
£26000 - £32000 per annum


"We're looking at replacing our 2nd Line Engineer who we promoted and encouraged into a Project Delivery role."


"It's that natural progression and we want to reward our internal staff with this kind of development and progression."


The words this technology client said when explaining their reasons for hiring.

It seems simple, right? But then why are so many people looking to leave jobs because they aren't getting these progression opportunities?

This Fareham based IT Service Provider has proven experience in developing its staff, offering career progression into new roles across the business.


  • 2nd Line Support Engineer
  • Fareham
  • £26,000 - £32,000 basic


Your Challenge:

Working for a growing and well-established IT Managed Service Provider, you will be responsible for providing remote support to their valued customers across Hampshire and South East England.

As a key member of their managed service setup, you will be responsible for managing and resolving support tickets escalated from the 1st line team. You will work closely with customers to ensure their technical issues are resolved efficiently and effectively.

They have a separate team which takes care of on-site support and projects. You'll have the opportunity to progress towards these areas or even specialise in a specific field, as they encourage professional development and growth.


The Business:

With 20 years under their belt, this growing IT Managed Service Provider has seen big changes over the years. These guys know what they are doing and are experts within their fields.

With the company getting bigger and bigger each year, from both the client pipeline, and employees, this is a very exciting time to join a growing business with a bright future.

The service desk itself has seen significant growth within the past 6 months.

Training and progression are key to the business, which is why they offered a dedicated training time and allowance.

If you are a social butterfly, who loves to work as a team, and enjoy the occasional office banter, then this role is for you. With a beautiful office, with a pub down the road, you'll love spending Friday afternoons after a long and busy week down at the pub.


About You:

First and foremost, you should be an experienced 2nd line engineer.

It would be nice if you had some experience supporting the following technologies:

  • Experience with Microsoft Office 365, Windows 7-10, Server 2008 - 2016
  • Experience with Azure AD
  • Experience with Hyper-V

Previous experience of working in an MSP environment is advantageous.


What next?

For an informal chat, please call Shannen Pomfrett on 07547 672 055 or email Shannen . Pomfrett @ Mexasolutions . com. Don't worry if your CV isn't up to date, we can deal with that later.

Alternatively, if you do have an up-to-date CV, please click apply and I will look forward to reviewing your application.

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