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2nd Line Support Engineer

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2nd Line Support Engineer

  • Location:


  • Sector:

    Infrastructure & Support

  • Job type:


  • Salary:

    £25000 - £30000 per annum

  • Contact:

    Shannen Pomfrett

  • Contact email:

  • Job ref:


Are you an experienced 2nd line engineer who's feeling a bit dissatisfied with your current job? That's why you're here, right?

Perhaps you're seeking a workplace that provides opportunities for career growth?

Or you're looking for a supportive team and boss who recognise your worth and invest in your professional development with dedicated training time and allowance?

Maybe you're after a company that values work-life balance and offers flexible working options, while still having an office presence?

Well, the good news is that you don't have to choose just one of these options. You can have all three!

Line Support Engineer


£25,000 - £30,000 basic

Your Challenge

Working for a growing and well-established IT Managed Service Provider, you will be responsible for providing remote support to their valued customers across Hampshire and South East England.

As a key member of their managed service setup, you will be responsible for managing and resolving support tickets escalated from the 1st line team. You will work closely with customers to ensure their technical issues are resolved efficiently and effectively.

They have a separate team which takes care of on-site support and projects. You'll have the opportunity to progress towards these areas or even specialise in a specific field, as they encourage professional development and growth.

The Business:

This IT Managed Service Provider, with over 20 years of experience, has undergone significant changes over time and has become a well-established expert in the industry.

As the company continues to grow rapidly, both in terms of clients and employees, it presents a unique opportunity to join a thriving business with a bright future.

The Service Desk has experienced substantial growth over the past six months, reflecting the company's upward trajectory.

Training and progression are key to the business, which is why they offer a dedicated training time and allowance.

The office is located in a beautiful setting with a pub just down the road, providing the perfect spot to unwind after a busy week.

About You:

First and foremost, you should be an experienced 2nd line engineer have experience supporting the following technologies:

  • Experience with Microsoft Office 365, Windows 7-10, Server 2008 - 2016

  • Experience with AD

  • Experience with Hyper-V

Previous experience of working in an MSP environment is advantageous.

What next?

If you're ready to join a dynamic and growing business with a bright future, I want to hear from you!

For an informal chat, please call Shannen Pomfrett on 07547 672 055 or email Shannen . Pomfrett @ Mexasolutions . com. Don't worry if your CV isn't up to date, we can deal with that later.

Alternatively, if you do have an up to date CV, please click apply and I will look forward to reviewing your application.