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2nd Line Support Engineer

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2nd Line Support Engineer

  • Location:


  • Sector:

    Infrastructure & Support

  • Job type:


  • Salary:

    £28000 - £32000 per annum

  • Contact:

    Bob Bath

  • Contact email:

  • Job ref:


  • Startdate:


2nd Line Support Engineer is required for a Managed Service Provider paying from £28,000-£32,000 per annum. The role is Watford + home based with ad hoc client visits.

2nd Line Support Engineer

Home Based + client visits to Watford + other local sites

Start ASAP

Working for a Managed Service Provider

£28,000-£32,000, depending upon background and experience.

Working within the IT Service Desk team of a growing Managed Service Provider, the 2nd Line Support Engineer will be responsible for providing 2nd line BAU support for both applications and infrastructure products and solutions. Technical environment is across Windows Server, Active Directory, Office 365, Azure & AWS, laptop builds and patching. You'll also get involved in project work.

The role will be home based with no requirements to go to the office. However, there is expected client travel, on average 2-3 times/week, mainly to the Watford customer, but also other sites up the M1 and in London.

Required Skills:

- Previous 2nd Line support / Service Desk experience

- Good experience across PC hardware and MS Windows server and MAC operating Systems

- Good understanding of Office 365, Active Directory and Group Policies

- Azure or AWS support experience

- Network support experience across firewalls, switching & access points

- Ideally previous experience of working for a managed service provider / IT Service Provider - not essential

- Ideally have virtualisation and PowerShell experience

- Excellent communication and customer service skills

This position would suit a 2nd Line Support Technician / Service Desk Analyst / Helpdesk Analyst / IT Support Technician / IT Support Engineer / IT Technician / Support Analyst who has s experience in providing 1st line support in an IT Services / Managed Services environment across Windows, Office 365, Active Directory and desktop support.

This 2nd Line Support Engineer position is looking to start ASAP, will be home based with customer travel to Watford & other local customers. The role is paying from £28,000 - £32,000, depending upon background and experience

If you are interested in applying for this position then please forward your CV to bob . bath @ mexasolutions . com

To be considered for this role, you must be eligible to live and work in the UK.