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2nd Line Support Analyst

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2nd Line Support Analyst

  • Location:

    Hampshire

  • Sector:

    Infrastructure & Support

  • Job type:

    Permanent

  • Salary:

    £20000 - £24000 per annum + Benefits + WFH

  • Contact:

    Simon Bath

  • Contact email:

    simon.bath@mexasolutions.com

  • Job ref:

    33588_1600972966

  • Startdate:

    ASAP

2nd Line Support Analyst / Service Desk Analyst, with a proven background in 2nd line IT support, is required for a managed service provider based in Portsmouth, Hampshire, paying from £20,000 - £24,000, depending upon experience.

2nd Line Support Analyst / Service Desk Analyst

Based in Portsmouth

Start ASAP

Working for a managed service provider

£20,000 - £24,000

Working on the IT service desk of a growing managed service provider, the 2nd Line Support Analyst / Service Desk Analyst will be responsible for troubleshooting technical 2nd line IT support queries raised from the 1st line support team. This will include working across Windows Server, Active Directory, Office 365 and Windows 10 technologies, Hyper-V, and networking technologies across DNS, DHCP and Group Policies. There will be opportunities to get exposure to 3rd line support issues and project delivery aspects.

Required Skills:

- Strong 2nd line support background

- Experience across Windows Server, Office 365, Exchange and Active Directory

- Experience of Hyper-V or VMware

- Experience of DNS, DHCP and Group Policies

- Ideally experience of working for a Managed Service Provider

- Excellent communication & stakeholder management experience

This position would suit a 2nd Line Support Analyst / Service Desk Analyst / IT Technician, who has strong 2nd line support experience across Windows Server, Office 365, Active Directory and Hyper-V/VMware and DNS/DHCP/Group Policies.

This 2nd Line Support Analyst / Service Desk Analyst position is looking to start ASAP, will be based in Portsmouth, Hampshire, paying from £20,000 - £24,000, depending upon background and experience

If you are interested in applying for this position then please forward your CV to bob . bath @ mexasolutions . com

To be considered for this role, you must be eligible to live and work in the UK.