Banner Default Image

2nd Line Service Desk Analyst

Back to job search

2nd Line Service Desk Analyst

  • Location:


  • Sector:

    Infrastructure & Support

  • Job type:


  • Salary:

    £23000 - £28000 per annum

  • Contact:

    Bob Bath

  • Contact email:

  • Job ref:


  • Startdate:


2nd Line Support Analyst required for a growing and dynamic Managed Service Provider based near Havant, Hampshire. As a 2nd Line Support Analyst, you will be providing high quality IT support to their clients across the UK using Windows Server, O365, Azure and some networking elements.

No previous experience of working for an IT Service Provider / Managed Service Provider is required.

2nd Line Support Analyst

Based in Havant, Hampshire

Working for a growing Managed Service Provider

£23,000 - £28,000


This is a fantastic opportunity for an experienced 2nd Line Support Analyst / Service Desk Analyst to join a growing team of experts to provide personal and professional IT support. This organisation uses the latest and greatest technology and is continuing to expand. You will be supporting their diverse client base through telephone and remote support across Windows Server, networking, Cloud - O365 and Azure.

The company can be flexible on the level of experience of the individual joining. Whatever your experience or level you join there will be extensive training and support available to help push and progress your career in the right direction. The right attitude, character and personality are more important for this organisation.


For this 2nd Line Support Analyst / Service Desk Analyst role, you will have:

  • Good knowledge of Windows Server, Active Directory, Office 365 and Windows 10 technologies
  • Ideally good experience of Azure
  • Fantastic customer service and communication skills
  • Excellent problem solving skills
  • A keen desire to learn and keep up to date with all the latest tech
  • Ideally experience within a Managed Service Provider - though not essential.

This position would suit a 2nd Line Support Analyst / Support Engineer / IT Technician / Service Desk Analyst / Service Desk Engineer / Helpdesk Support / Helpdesk Analyst / Helpdesk Engineer, with strong 2nd line support experience across Windows Server and Microsoft cloud.


A competitive salary of circa £23,000 - £28,000 is available for the right candidate, depending upon background, level and experience. This role will be based near Havant, Hampshire with flexible working if required. This organisation is a top tier IT services provider who are really looking to grow and develop their employees.

This 2nd Line Support Analyst / Service Desk Analyst role is a live and signed off vacancy.

Mexa Solutions are an approved supplier for this organisation and benefit from a tier one supplier status.

Please more information on this, or a further exploratory conversation, please contact Bob Bath on 07825 _ 408 _ 332 or bob . bath@ mexasolutions . com