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2nd Line Service Desk Analyst

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2nd Line Service Desk Analyst

  • Location:

    Wimborne Minster

  • Sector:

    Infrastructure & Support

  • Job type:


  • Salary:

    £24000 - £30000 per annum

  • Contact:

    Simon Bath

  • Contact email:

  • Job ref:


2nd Line Support Analyst, with a proven service desk support background of providing 2nd line support in a managed service environment, is required for a Managed Service Provider based in Wimborne, Dorset paying from £24,000 - £30,000.

Covid & Working From Home

Currently all staff are remote. Post Covid there will be flexibility to work from home, potentially 2-3 days / week.

2nd Line Support Analyst

Based in Wimborne, Dorset

Start ASAP

Working for a Managed Service Provider

£24,000 - £30,000, depending upon background and experience.

Working within the IT Service Desk / Helpdesk team of a growing Managed Service Provider, the 2nd Line Support Analyst will be responsible for providing 2nd line BAU support to managed service customers and dealing with major escalations from the 1st Line Service Desk team. This is a great opportunity for someone wanting to expand their career and exposure within MSP support. The technology environment is across Windows Server, Active Directory, Azure, Hyper-V, Windows 10, networking (DNS, DHCP, routing & switching) and Office 365.

Required Skills:

- Strong 2nd line IT support experience

- Good experience across Windows Server, Active Directory, Office 365

- Good awareness of Hyper-V or VMware, and networking across DNS, DHCP

- Previous experience of working for a managed service provider / IT Service Provider - strongly preferred, though not essential

- Excellent communication & stakeholder management experience

This position would suit a 2nd Line Support Analyst / 2nd Line Analyst / Service Desk Analyst / IT Support Technician / IT Support Engineer / IT Technician / Helpdesk Support, who has strong experience in providing 2nd line support in an IT Services / Managed Services environment.

This 2nd Line Support Analyst position is looking to start ASAP, will be based in Wimborne, Dorset with remote working opportunities, paying from £24,000 - £30,000, depending upon background and experience

If you are interested in applying for this position then please forward your CV to bob . bath @ mexasolutions . com

To be considered for this role, you must be eligible to live and work in the UK.