1st Line Support Engineer

21st November 2023
Fareham, United Kingdom
Job Type
£18,000 - £25,000


Are you starting out your career in the world of IT?

Do you want a company that will pay for and give you time to study Microsoft certifications?

A company with a common goal to progress and fast-track you to a 2nd line support role.

You have just started your career in the world of IT .. perhaps you have finished an apprenticeship, or university, or maybe you’re not getting the training you deserve within your current role?


Then this 1st Line Support Engineer role may be the role you’re looking for.


1st Line Support Engineer

Fareham – hybrid working 1 – 2 days a week from home

£18,000 – £25,000 basic


Your New Challenge

This is a fantastic opportunity for any IT enthusiast who is starting their journey or is wanting training and support from industry experts.

Working on the busy service desk, you will be responsible for all basic troubleshooting and support. You will be the first point of contact and escalate issues/tickets when required.

This 1st Line support opportunity is the ideal stepping stone, into your long career within a Managed Service Provider.

And with dedicated training from industry experts, you will progress to the next level within no time!


The Business:

This IT Managed Service Provider, with over 20 years of experience, has undergone significant changes over time and has become a well-established expert in the industry.

As the company continues to grow rapidly, both in terms of clients and employees, it presents a unique opportunity to join a thriving business with a bright future.

The Service Desk has experienced substantial growth over the past 12 months, reflecting the company's upward trajectory.

Training and progression are key to the business, which is why they offer a dedicated training time and allowance.

The office is located in a beautiful setting with a pub just down the road, providing the perfect spot to unwind after a busy week.


About You:

First and foremost, you should have previous IT experience or qualifications.

  • You should have experience working with Windows and Office 365.
  • You should have good customer service and interpersonal skills.


What next?

If you're ready to join a dynamic and growing business with a bright future, I want to hear from you!

For an informal chat, please call Shannen Pomfrett on 07547 672 055 or email Shannen . Pomfrett @ Mexasolutions . com. Don’t worry if your CV isn’t up to date, we can deal with that later.

Alternatively, if you do have an up-to-date CV, please click apply and I will look forward to reviewing your application.

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