Description
1st Line Service Desk Analyst – Be the calm in the chaos. 💻🛠️
3-month FTC / Fixed Term Contract | £35,000 - £39,000 | Exeter (onsite)
You're the kind of person who thrives when others panic.
When someone’s laptop crashes mid-presentation or a user can't connect to the network — you're the one who steps in, sorts it, and keeps things moving.
This is your chance to be the go-to support for a busy Service Desk team in Exeter. It’s a 3-month fixed-term contract, but with potential to be extended — and if you love solving problems, helping people, and getting stuck into hands-on IT support, this is right up your street.
What’s in it for you?
- Salary: £30,000 - £39,000 – depending upon experience (pro rata)
- Location: Exeter – full-time in the office
- Environment: Friendly, fast-paced team who know how to work hard and support each other
- Stability: Immediate start available, with strong potential for fixed term contract renewal
- Impact: You’ll be the face of IT support – solving problems before they escalate and keeping users happy
What you’ll be doing:
- Acting as the first point of contact for all incoming IT support requests
- Logging, prioritising, and resolving technical issues across hardware, software, and networks
- Escalating more complex issues to 2nd Line when needed – but owning what you can
- Helping new starters get set up with equipment, accounts, and access
- Troubleshooting Windows, Microsoft 365, and basic network/connectivity issues
- Keeping users informed and making sure they feel supported every step of the way
What you’ll bring to the table:
- Experience in a 1st Line or IT Support role (you’ll need to hit the ground running)
- Great communication skills – you can explain tech to non-techies without the jargon
- A proactive mindset – you don’t wait to be told, you just get stuck in
- Solid knowledge of Windows OS, Office 365, user admin, and general troubleshooting
- Understanding of Identity and Access Management (IAM) concepts
- Ideally, experience working in a fast-paced service desk or IT support environment
This is an initial 3-month fixed term contract.
They’re looking for someone who can take real ownership from day one. Someone dependable, capable, and customer-focused. Someone like you.
Interested?
Send your CV to bob.bath@mexasolutions.com and let’s have a confidential chat.
To be considered for this position, you must be eligible to live and work in the UK.
